Privacy Policy

We, Medicover Hospitals, India, unit of Sahrudaya Health Care Private Limited, are committed in protecting your personal information and integrity. It is important to us that you feel comfortable in providing us with your personal data. We, therefore, process and protect your personal data and information with utmost focus and care.For this, we adhere to the various governing laws such asThe Information Technology Act, 2000 and Rules made therein under including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011, as amended from time to time.

This Privacy Policy ("Privacy Policy") applies to the collection, storage, processing, disclosure and transfer of your Personal Information (defined below) as per the above-mentioned law:


Sahrudaya Health Care Private Limited is a private limited company incorporated under the Companies Act, 1956. Sahrudaya Health Care Private Limited along with its subsidiaries and affiliates entities, may also be referred to in this Policy as “we”, “us” and “our” and the terms ‘You’ or ‘Your’ refer to you as the user/client or the visitors of our hospitals or/and our website and/or availed any services from us.

"personal data/ personal information" means any information relating to an identified or identifiable natural person and such information may include: your name, caregiver name, your doctor /health care professional name, your birth date, age, gender, address (including country and pin/postal code), contact details, physical, physiological and mental health condition, provided by You and/or your health care professional, your personal medical records and history, insurance details, valid financial information at time of purchase of product/service and/or online payment, records of your interaction with our representatives/doctors/medical professionals, your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used, any other information that is willingly shared by You etc. (collectively referred to as "personal information / personal data").

"Site" means

Scope of this Policy:

The site is the official website for Medicover Hospitals-India and has been created to provide you with information about the Medicover Hospitals . This policy applies only to this Site and sets out the types of personal data we may collect, how we collect, process and retain it, and certain rights and options you have in this respect.We collect Your personal data/information directly from You, from thirdparties and automatically through the Site and/or when visit to our hospitals or availed our services.

How do we protect your information?

Our site is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order, enters, submits or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Further, we restrict access to your Personal Information to Our and Our affiliates’ employees, agents, third party service providers, partners, and agencies on a need to know basis and in relation to the Purposes as specified above in this Policy. However, while We will endeavour to take all reasonable and appropriate steps to keep secure any information which We hold about You and prevent unauthorized access, you acknowledge that the internet and/or computer system or network system (including cloud based system)is/are not 100% secure and that We cannot provide any absolute assurance regarding the security of Your Personal Information. We will not be liable in any way in relation to any breach of security or unintended loss or disclosure of information caused by Us in relation to your Personal Information.

Which data do we gather and for which purpose?

In general, you can visit our Site without leaving any personal data but general information is collected about your computer and its location, the website that you came from or are leaving to. In order for us to constantly improve our Site content, we also collect information on the parts of our site you visit, the type of browser you use and the number of times you access the site. However, this information is aggregated and cannot be used to identify you. Your IP-address is automatically provided by your browser when you access/visit our Site but please note formere we do not log or store any IP address. The processing of the data related to the use of our Site allows us to provide and improve the Site, analyse the use of our Site, react on any complaints about the Site and to administer the Site.

Personal information is collected from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site. When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

Further, the personal data/information is also collected when You fill the patient registration form, when You provide details to our representatives or the doctors or medical service providers, when You provide personal information to us during course of receiving services or while making visit to our Site or our hospitals, when You use the features on our Site and by the use of the cookies etc.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalise user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested,
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions,
  • To provide our services,
  • To perform studies, research and analysis for improving our information, analysis, services and technologies; and ensuring that the content displayed are customized to Your interests and preferences;
  • To contact You via phone, SMS, WhatsApp or email for appointments, technical issues, payment reminders, deals and offers and other announcements;
  • To send promotional mailings from Us or any of Our channel partners via SMS, WhatsApp, email;
  • To refer our products and services;
  • To transfer information about You if we are acquired by or merged with another company;
  • To share with our business partners for provision of specific services you have ordered so as to enable them to provide effective services to You;
  • To administer or otherwise carry out Our obligations in relation to any agreement You have with us;
  • To build your profile on the Site;
  • To respond to subpoenas, court orders, or legal process, or to establish or exercise Our legal rights or defend against legal claims; and
  • To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our Terms of Use, breach of Our agreement with you or as otherwise required by law,
  • To aggregate personal information for research, statistical analysis and business intelligence purposes, and to sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates, (referred to as "Purpose(s)").

Cookies and related tracking technologies

To make this Site work properly, we sometimes place small data filed called cookies on your device. Most websites do this too. This Site uses cookies to improve browsing experience, to remember preferences, to gather analytics data and to personalize content and ads. If you choose not to accept use of cookies, some parts of the Site may not function as well. Through the cookie function on this Site, you are free to “Reject all”, “Accept all” or customize your choice for the purposes for which you consent. Necessary cookies require no consent and cannot be deactivated using this function.

Third Party Disclosure:

We do not sell, trade or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners/service providers/partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses. Please note that once you have consented to share/or have shared your personal information with us, You authorize us to exchange, transfer, share, part with all or any of your personal information, across borders with our group entities/affiliates and from Your country to any other countries across the world with the Cloud Service Provider and Our affiliates / agents / third party service providers / partners / banks and financial institutions or any other persons, for the Purposes specified under this Policy or as may be required by applicable law.

You acknowledge that some countries where we may transfer your personal information may not have data protection laws that are as stringent as the laws of Your own country. You acknowledge that it is adequate that when we transfer Your personal information to any other entity within or outside Your country of residence, we will/or may place contractual obligations on the transferee which will oblige the transferee to adhere to the provisions of this Privacy Policy.

Third-party links:

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies and terms of usages. We, therefore, have no responsibility or liability for the content and activities of these linked sites.We do not also make any representations regarding the availability and performance of any of the third parties or third party sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites

Term of storage and grievance:

We may at our option will store Your personal information for a period upto seven years from the last date of use of the Services or visit or Site or for such period as may be required by law.
We have appointed a grievance officer to address any concerns or grievances that You may have regarding the processing of Your personal information. If you have any such grievances, please write to our grievance officer at and our officer will attempt to resolve Your issues in a timely manner.

Governing Laws:

We adhere to various governing laws of Indiaincluding the Information Technology Act, 2000 and Rules made therein including Information Technology (Reasonable Security Practices and Sensitive Personal Information) Rules, 2011, as applicable from time to time.

Changes to Privacy Policy:

We reserve the right to change this Privacy Policy from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent.

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