Frequently Asked Question’s:
Patients can view through our Frequently Asked Questions page for more information like Payment Methods, Visa Process, Accommodation, and other inquiries. If you did not find answers to your questions, then you can reach out through this number 040-4540-4540
How to get a treatment plan with estimation before arriving at the hospital?
We can provide a detailed treatment plan with expert suggestions including with the estimation for the treatment with the duration of stay. We require the patient’s case history including past treatment taken, the latest medical reports, as well as current clinical status. These reports will be reviewed by our expert consultant team to provide you with a possible treatment plan. We will respond to you within 24 hours of the receipt of the reports with the appropriate specialist doctor’s opinion and approximate cost details.
Will the hospital help us getting a visa?
Yes, we help you to get medical visa. Once after confirming your visit to Medicover Hospitals, we will provide a visa assistance letter to the nearest Indian Embassy in your country. This will help you obtain a medical visa. To process the visa assistance letter, we would require the following information:
- Patient’s name
- Passport number
- Companion’s name and passport number
- Your tentative date of arrival to our facility
For More Information
International patients have to register at the Foreigner’s Regional Registration Office (FRRO) within 14 days of their arrival. Our international patient coordinator team will help with all the formalities
We do not speak English and we are not conversant with the native Indian languages. How do we communicate with the doctors?
Our international coordinator team at Medicover Hospitals will organize the service of a language interpreter (translator) who will be with you from picking up at the airport and will help you to communicate effectively during the treatment process till dropping back to the airport
If my family is accompanying me, where can they stay?
Our international coordinator team will coordinate for your attenders stay at nearby hotel or guest house as per their convenience and budget.
What about food choices? Will the kind of food I prefer be made available to me?
Yes, we will do our best to prepare and serve you with a variety of choices of food as per your preference. However, all dietary prescriptions are subject to your doctor’s (dietician) advice and appropriate to your health status. Smoking and alcohol use are prohibited in the hospital premises.
What are the payment modes available for me to clear the hospital bill?
We accept all major national and international credit & debit cards. We also accept payment for In-patient services in the following currencies: INR, USD, Omani Riyal, UAE Dirham, Kuwait Dinar, Saudi Riyal, Singapore Dollars, etc.
Who will be the single point of contact for me?
Our international patient coordinators will be the only point of contact for you in the hospital. They will coordinate for all your medical and non-medical needs (including language translation).
What kind of care will be available during the treatment?
We provide the best patient care for all our patients, we implement 1:1 ratio of the patient: nurse to ensure the best patient care. Also with regular consultations with the key doctor will be available to ensure the patient stays in a comfort zone during treatment.
What facilities will be provided for international patients and their companion’s?
- FREE WiFi facility in the hospital premises
- Local SIM card will be provided as per request
- Food for the companion will be provided, which already includes in the package provided.
- 1 companion can stay in the hospital accompanying the patient.