Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Medicover Hospitals, Home Care Services’ relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Medicover Hospitals, Home Care Services or ‘us’ or ‘we’ refers to the owner of the website whose registered office is [Registered Office Address, City, State, PIN Code, Country].

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website is designed to store your medical and demographic data.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of the Republic of India.

Refund Policy

  • Refunds are issued through the payment method used at the time of purchase, except for cash payments.
  • There won’t be refunds for any payments made using Medicover vouchers.
  • Refunds are not done towards third-party accounts.
  • The time frame for different payment modes is usually between 10–15 business days post the cancellation request has been received and verified by our customer support.
  • For NEFT transactions, we will need you to update the following information to enable us to process a refund to your account: Bank Account Number, IFSC Code, Account Holder’s Name, and Branch Name. Medicover Hospitals, Home Care Services will not be liable for any wrong inputs shared from your end.
  • Eligibility for Services – Services are provided only to individuals who are legally eligible to contract under the applicable laws of India.
  • Medical Advice Disclaimer – The information on this website is not a substitute for medical advice. Always consult with a registered healthcare professional before making health-related decisions.
  • Data Privacy – Your medical and personal information will be handled in accordance with our [Privacy Policy link].
  • Service Availability – Home Care services may be subject to availability based on location, staff, and medical requirements.
  • Charges & Payments – All service charges are subject to applicable taxes as per Indian law.
  • Amendments – Medicover Hospitals reserves the right to revise terms, conditions, or policies without prior notice.
  • Service Non-Delivery – Full refund will be applicable if the booked service could not be delivered due to reasons attributable to Medicover.
  • Patient Cancellation – Cancellation by the patient may be subject to a [X% service charge] if the cancellation is made after confirmation.
  • Partial Services – If services are partially availed, refunds will be calculated on a pro-rata basis, subject to approval.
  • Force Majeure – No refunds will be made for cancellations due to events beyond our control (natural calamities, strikes, pandemics, etc.).
  • Refund Request Process – All refund requests must be submitted in writing to [Customer Support Email/Helpline Number] with booking details.
  • Dispute Resolution – Any disputes regarding refunds will be resolved as per the governing laws of the Republic of India.

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